Your health
- Symptoms, timing and what has changed
- Medical conditions and previous treatment
- Allergies and medicine reactions
- Pregnancy or breastfeeding where relevant
- Recent readings, tests or specialist advice
New and repeat prescription requests are assessed by a doctor. If medicine is appropriate, the prescription then moves to a pharmacy for its own checks, pricing and supply.
A consultation does not guarantee medicine. The doctor may recommend advice, pharmacy care, tests, examination, follow-up or another service instead.

Start with the page that matches your question. Each guide separates the GP assessment from pharmacy fulfilment and explains what can change the outcome.
A GP assessment for a new health concern, first treatment or a medicine you want to restart.
Open guide ↗02A safety review before continuing medicine previously prescribed for you.
Open guide ↗03Who supplies the medicine, how timing works and which charges are separate.
Open guide ↗04Why conversation, records, tests, examination or a different plan may be needed.
Open guide ↗05Practical answers about costs, expiry, monitoring and NHS GP communication.
Open guide ↗Need urgent access to a regular medicine because you have completely run out? Use the NHS emergency prescription routes ↗ instead of waiting without advice.
The clinician and pharmacy perform different checks. Keeping those roles visible helps you understand who decides, who supplies and where each charge comes from.
No page, questionnaire or payment can remove the need for professional judgement.
Book the right GP consultation and prepare accurate information about the concern and everything you take.
The doctor may need a conversation, records, measurements, tests, photographs or an examination.
The outcome may be advice, pharmacy care, treatment, further investigation, follow-up or another service.
If prescribed, a pharmacy confirms stock, price, professional checks and collection or delivery.
Have a complete and accurate picture ready. Do not send clinical information to the general email address.
You should know what each provider is responsible for before committing to treatment.
The appointment fee covers history, assessment, advice and the prescribing decision. It does not guarantee a medicine.
If appropriate, the prescription states the medicine and directions. It is not the physical medicine and may still need pharmacy clarification.
The pharmacy confirms medicine cost, dispensing, stock and any collection or delivery charge before supply.
A safe review ends with a clear plan, even when medicine is not the right answer.
Self-care, an over-the-counter option or pharmacist support may be enough.
A medicine may be prescribed with directions, warnings and a follow-up plan.
Records, tests, monitoring, photographs or examination may be needed first.
Your NHS GP, specialist, urgent service or emergency care may be more appropriate.
The safest prescription service is clear about what it can and cannot promise.
No. You are booking a clinical assessment. The doctor may prescribe, recommend another treatment, request more information or direct you to another service.
You can explain what you want to discuss and what you have used before. The doctor independently decides whether medicine is needed and which option, dose and duration are appropriate.
No. A pharmacy sets its own private price for the medicine, dispensing and any delivery. Confirm the total directly with the pharmacy.
This is not an emergency medicine delivery service. If you have completely run out, use a community pharmacy, the NHS 111 emergency prescription service or urgent care as appropriate.
Relevant information can be shared with your consent to support safe continuity. The doctor will explain communication needs, particularly for new, ongoing or higher-risk treatment.
Use the appointment route for a clinical assessment. For a practical question, email your name, contact details and the type of prescription review you need. Please do not put symptoms, medicines or other medical information in ordinary email; we will explain the secure route.
Questions about the appointment or prescription hand-off.