Choose the concern, not a treatment
Tell the booking route what kind of help you need. The clinician decides the assessment, tests, treatment or onward care.
Appointments & access
A clearer route to care—with safe limits.
How members request a GP appointment, choose an appropriate format and understand what happens when the service is full or another route is safer.
Current fees, included access, additional charges and membership terms are provided in writing before enrolment. Please do not email medical details.
GMC-registered doctorsIndependent clinical decisions
CQC-registered serviceCare within a regulated setting
30+ years combined experienceExperienced GP-led care
At a glance
The detail that matters.
Membership should make access clearer without weakening clinical judgement, confidentiality or the need to use urgent services appropriately.
Format follows safety
Telephone, video and in-person care each have limits. You may be asked to change format or attend another setting.
Availability stays transparent
The member route shows or confirms the appointment options available under your plan; it does not promise a slot that is not available.
Membership in practice
What this means for your care.
The plan organises access. The doctor still makes each clinical decision according to your needs, the evidence available and the safest care setting.
Your written plan defines the commercial service. Your clinician defines the medical plan.
01
Routine care
Use the member route for suitable non-emergency symptoms, planned reviews and follow-up described by your membership plan.
02
Time-sensitive concerns
Give accurate timing and warning signs. The team may advise urgent assessment, NHS 111, an urgent treatment centre or emergency care.
03
In-person needs
Examination, observations, tests, safeguarding or diagnostic uncertainty can make a physical appointment necessary.
04
After the consultation
Follow-up depends on the clinical plan and your written membership inclusions. External tests, medicines or specialists may be charged separately.
Before you rely on the plan
Set expectations once.
Keep the plan summary and terms. Accurate member details and clear limits make care safer and prevent unexpected charges.
Have ready
- The member name and date of birth
- A brief description of the concern and when it started
- Any warning signs or recent worsening
- Your preferred format and current location
- Dates or times you cannot attend
Important limits
- Do not use general email for urgent symptoms or detailed medical information
- A requested time, format or clinician is not confirmed until the appointment is accepted
- Home visits depend on location, clinical suitability and operational availability
- Membership does not replace 999, NHS 111 or emergency departments
- Missed, late or cancelled appointments follow the written plan terms
A simple route
From enquiry to ongoing care.
The member journey stays clear from the first plan summary through each consultation and follow-up.
Request
Use the member booking method supplied at enrolment.
Screen
The service checks identity, urgency, suitability and the best format.
Confirm
Receive the clinician, time, format, location and any preparation instructions.
Continue
Follow the care plan and use the stated route if symptoms change or worsen.
Useful answers
Before you decide.
The practical details should be clear before you enrol or rely on membership for care.
Does membership guarantee a same-day GP?
No. Same-day care may be available, but timing depends on capacity and clinical suitability. Never delay urgent or emergency help while waiting for a member appointment.
Can I choose telephone instead of video?
You can state a preference. The clinician may need video, measurements, photographs or an in-person examination to assess safely.
Can I request a home visit?
You can ask where home visits are offered, but location, clinician availability, clinical suitability and any additional fee must be confirmed.
What if no member appointment is available?
The team should explain the next available option and, where appropriate, a safer alternative such as your NHS GP, a pharmacy, NHS 111 or urgent care.
Can I email my symptoms?
Do not send medical details to the general email address. Use the secure clinical route provided for your appointment.
Membership enquiries
Ask for the current plan summary.
Email your name, contact details and whether you are interested in Individual or Family membership. Please do not include symptoms, medicines or other medical information in ordinary email; the team will explain the secure route when clinical information is needed.
Allhours GP membership
Plan details, eligibility and practical questions.
Emailinfo@allhoursgp.com
Address22 Oxford Court,
Manchester
Manchester
Private careAlongside your NHS GP
Official guidance used for this page:
General membership information only. Your written plan summary, membership terms and the clinical advice given for your care take priority.