Membership fee
Covers only the access and services expressly listed for your Individual or Family plan.
A plain-language guide to the membership fee, plan access and the clinical or third-party services that may carry an additional charge.
Current fees, included access, additional charges and membership terms are provided in writing before enrolment. Please do not email medical details.

Membership should make access clearer without weakening clinical judgement, confidentiality or the need to use urgent services appropriately.
Covers only the access and services expressly listed for your Individual or Family plan.
Longer or extra appointments, tests, forms, reports, procedures, specialist pathways or visits may have a separate fee.
Pharmacies, laboratories, imaging providers, hospitals and specialists set and collect their own fees unless explicitly bundled in writing.
The plan organises access. The doctor still makes each clinical decision according to your needs, the evidence available and the safest care setting.
Your written plan defines the commercial service. Your clinician defines the medical plan.
Check whether the plan uses included appointments, credits, discounted fees or another arrangement, and how unused access is handled.
A consultation includes professional assessment and advice. It does not guarantee a prescription, test, certificate, report or referral.
A prescription is not the medicine; a referral is not the specialist visit; a test request is not the laboratory service. Each provider confirms its own charge.
Check how access is allocated across named members and whether any limits are per person or shared across the plan.
Keep the plan summary and terms. Accurate member details and clear limits make care safer and prevent unexpected charges.
The member journey stays clear from the first plan summary through each consultation and follow-up.
Ask for the current plan summary in a format you can keep.
Check Individual and Family eligibility, access and billing against how you expect to use care.
Ask about any service or charge that is not expressly listed.
Enrol only after the fee, terms and likely extras are clear.
The practical details should be clear before you enrol or rely on membership for care.
Do not assume so. A prescription requires clinical assessment, and the dispensing pharmacy normally charges separately for the medicine and any delivery.
Only when your written plan explicitly says so. Sampling, laboratory analysis, imaging and review can be separate services with separate fees.
Usually not. The external specialist or hospital confirms its own consultation, test and treatment charges.
Only those expressly listed. Reports, occupational medicals, insurance work and complex forms may need a separate appointment and fee.
The service should explain the current charge before you commit. Membership fee changes follow the notice and contract terms supplied to you.
Email your name, contact details and whether you are interested in Individual or Family membership. Please do not include symptoms, medicines or other medical information in ordinary email; the team will explain the secure route when clinical information is needed.
Plan details, eligibility and practical questions.